• Confirmation and ID: Present your confirmation or voucher and a photo ID at pickup for your transfer or service. • Infant documents: Bring an original birth certificate or passport for infants under 2 years old using Fast Track.

• Pets: You cannot bring pets on these transfer and airport services.

• Wheelchair access: These services are wheelchair accessible only for collapsible wheelchairs, and you must advise the supplier at the time of booking for further details. • Strollers: These services are not stroller accessible. • Collapsible chairs: Only collapsible wheelchairs are accepted and must be advised at booking.

• Booking confirmation: You receive confirmation for your transfer at the time of booking. • Luggage allowance: One standard suitcase and one hand luggage item per person are included; extra or oversized bags incur a driver surcharge. • Infant seating: Infants must not sit on laps, and infant seats are not available on these services. • Infant and child policy: Infants 1 and younger travel free if not in their own seat and must be with a paying adult. • Fast Track age rules: Adult pricing applies to everyone over 2 years and 1 day, and all passengers 2 and over must prepay Fast Track. • Fast Track timings: Fast Track operates from 6:00am to 11:59pm, with a supplement applying between 12:00am and 5:59am. • Service coverage: The private transfer service operates only to Phuket hotels. • Vehicle type: The vehicle brand may vary from the photos depending on your travel date. • 24/7 operations: The service operates 24/7 and includes all taxes and insurance. • Flight delays: You do not need to contact the operator for delays on the original flight number, as guides will track it. • Flight number changes: Please contact the operator at guest@iasiathailand.com at least 6 hours before service if your flight number changes. • Meeting point domestic: For domestic arrivals, I Asia Thailand waits at Exit 1, the main door inside the Domestic Terminal. • Meeting point international: For international arrivals, exit Door 2, walk to the end, turn left, and meet the representative by pillar B with your name sign. • Supplier flexibility: If your travel plans change, I Asia Thailand will try to adjust your booking to your new arrangements free of charge. • Supplier contact: You can contact the I Asia Thailand hotline or email for assistance using the details in your confirmation. • Photo usage: Vehicle photos are for illustration only, and your actual vehicle may look different.