• Have a valid photo ID with you for smooth entry, especially if you're collecting pre-booked tickets or taking advantage of student or senior discounts. • Bring a light jacket or shawl as the museum’s air conditioning keeps the galleries comfortably cool, even on warmer days. • Keep cash or a card handy for purchases at the museum shops and cafés, where you can buy souvenirs, art books, or enjoy a slice of traditional Viennese cake before leaving.

• Flash photography and tripods are not allowed, as they can damage the artwork and disturb other visitors. • Large bags, backpacks, and umbrellas should be left in the cloakroom or lockers. • Smoking is not permitted inside the museum, including all indoor areas and public spaces. • Only pencils are allowed for sketching or painting; colored pens, markers, and paints are not permitted in the galleries. • Please refrain from bringing food or drinks into the exhibition halls.

• The museum is fully accessible for visitors with mobility challenges, featuring ramps and elevators for easy access to all floors. • Complimentary wheelchairs are available at the entrance; you can reserve one in advance or upon arrival. • Accessible restrooms are located throughout the museum. • Visitors with hearing impairments can request a sign language interpreter for guided tours; we recommend booking in advance to ensure availability. • Service animals are welcome to assist guests with visual or mobility impairments.

• Check your email the day before the tour for any important updates or changes. • Meeting points and transfer options may vary based on the tour you selected, so be sure to refer to your booking confirmation for specific details. • The small-group tour requires a minimum of 4 participants; if this number isn’t met, you’ll be offered an alternative date or a full refund. • Skip-the-line tickets provide a reserved entry slot, but you will still need to go through ticket control and security checks. • Transfers and tickets to the Imperial Treasury are not included in the 2-hour tour. • A licensed guide can lead groups of up to 14 people. Larger groups will require additional guides, which may increase the cost. • The 3- and 5-hour tours include approximately 1 hour of round-trip transfer between the meeting point and your accommodation, depending on traffic and distance. • Private transfers include pick-up and drop-off at your accommodation in Vienna, with a standard car (sedan) for 1 to 4 people, and a larger van for 5 or more. You can opt for a 5-person tour to secure a larger vehicle. • Children under 19 can enter the museum for free. • The museum frequently hosts temporary exhibitions, so check with reception or staff for any special displays during your visit.